help
answers, contact details and the agreements you accept when you use yumira.
what is yumira?
yumira is a subscription based client for counter-strike 2. it adds visuals, movement assistance, a skin changer, lua scripting and a reshade runtime, all controlled from one in-game menu. you buy time, download the loader, sign in and play.
how do i get started?
create an account, add subscription time on the purchase page, download the loader from the dashboard and sign in with the same username and password you use here. the loader takes care of the rest.
what do i need to run it?
windows 10 or 11, 64 bit, with counter-strike 2 installed through steam. the loader needs an internet connection to sign in and to fetch updates.
what is a hardware id and why is my account bound to one?
the loader creates a fingerprint of your machine the first time you sign in and binds your subscription to it. this stops account sharing. you can reset the binding yourself on the settings page once every 24 hours.
i changed my pc or reinstalled windows, what now?
go to settings, reset your hardware id and start the loader again. the next sign in binds your new machine. if you hit the 24 hour cooldown, contact support with your uid.
the dashboard says the loader is updating or offline
after a game update we take the loader offline until it is checked and rebuilt. the status on the dashboard is updated as we go. running the loader while it is offline is not possible, so there is nothing you need to do except wait.
does my subscription time pause while the loader is offline?
no, time runs continuously. if the loader is offline for more than 24 hours in a row we add the lost time to every active subscription automatically.
can i share my account or resell my subscription?
no. accounts are personal and subscriptions are non-transferable. sharing ends the account without a refund.
how do i pay?
choose a plan and a payment method on the purchase page. time is added to your account as soon as the payment is confirmed. new time stacks on top of time you already have.
can i get a refund?
subscription time is a digital product that starts immediately, so refunds are limited. the refund policy on this page explains exactly when we refund and how to ask.
i forgot my password
use the forgot password link on the sign in page. we send a reset link to the email on your account. it expires after 30 minutes and only works once.
how do i change my email or password?
both can be changed on the settings page. changing your password signs out every other session.
why is my email hidden on the settings page?
so that you can open the site while streaming or sharing your screen without leaking it. click reveal when you need to see it.
support
email support@yumira.example. we answer within 24 to 48 hours, usually faster.
include your uid from the dashboard and, for payment questions, the payment reference. never send your password. we will never ask for it.
before you write
- loader not starting: check the loader status on the dashboard first.
- new machine: reset your hardware id on the settings page.
- payment not credited: wait 15 minutes for crypto confirmations, then write to us with the reference.
legal and privacy requests
requests about your personal data, account deletion or the agreements on this page go to the same address with the subject line "privacy".
yumira is built by a small independent team. we write everything ourselves, including the renderer the menu runs on, so the client stays light and looks the same in every game session.
we care about three things: the software works when you start it, it looks good while it does, and you always know what state it is in. the loader status on the dashboard, the version button and the hardware binding are all part of that.
this site is the only place to buy yumira. anything sold elsewhere is not from us.
these terms are an agreement between you and yumira ("we", "us"). by creating an account, buying subscription time or running the loader you accept them. if you do not agree, do not use the service.
1. the service
yumira provides software for counter-strike 2 (the "software"), a loader that delivers it, and this website. access is sold as subscription time measured in days. we may change, update or discontinue any part of the service at any time.
2. eligibility
you must be at least 18 years old, or the age of majority where you live, to use the service.
3. your account
- one account per person. give accurate information and keep it current.
- you are responsible for everything that happens on your account. keep your password private.
- accounts are personal. sharing, lending, selling or giving away an account or its subscription time is not allowed.
4. subscription time and payment
- subscription time starts when your payment is confirmed and runs continuously until it ends. it does not pause.
- prices are shown on the purchase page before you pay and may change at any time. changes do not affect time you already bought.
- payments are handled by third party providers. their terms apply to the payment itself.
- you are responsible for any taxes that apply to your purchase.
- refunds are governed by the refund policy on this page.
5. licence
while you have active subscription time we grant you a personal, non-exclusive, non-transferable, revocable licence to install and run the software on one machine for your own use. all rights not expressly granted stay with us. you may not:
- copy, redistribute, sell, rent or sublicense the software or the loader;
- reverse engineer, decompile, disassemble, dump or otherwise try to derive the source of the software or its protections;
- interfere with the loader, the authentication or the hardware binding;
- use the software to attack the service, other users or third party systems.
6. hardware binding
the loader binds your subscription to a hardware identifier of the machine you first sign in on. you can reset the binding on the settings page subject to the cooldown shown there. we may refuse or limit resets that look like account sharing.
7. availability and updates
the software depends on a third party game that changes without notice. we do not promise that the software will work at any given time, that it will be updated within any period, or that it will remain compatible with future game versions. when the loader is offline for more than 24 hours in a row we add the lost time to active subscriptions. no other compensation is owed.
8. your responsibility
you decide whether and how to use the software. you are solely responsible for complying with the terms of any third party service, including the game and its platform, and for any consequences that follow from your use, including restrictions or bans applied by those third parties. we are not responsible for such consequences.
9. termination
you can stop using the service at any time and ask us to delete your account. we may suspend or end your account, without refund, if you break these terms, if we reasonably suspect fraud, chargebacks or account sharing, or if we discontinue the service. sections 5, 8, 10, 11 and 12 survive termination.
10. no warranty
the service is provided "as is" and "as available" without warranties of any kind, express or implied, including fitness for a particular purpose, non-infringement and uninterrupted or error free operation.
11. limitation of liability
to the fullest extent permitted by law we are not liable for indirect, incidental, special or consequential damages, or for lost data, lost profits or lost access to third party services. our total liability for any claim connected to the service is limited to the amount you paid us in the 30 days before the claim arose.
12. changes to these terms
we may update these terms. the date at the top shows the current version. material changes are announced on this site. using the service after a change means you accept the new terms.
13. governing law
these terms are governed by the laws of the country in which yumira is established, without regard to conflict of law rules. mandatory consumer protection rules of your country of residence are not affected.
14. contact
questions about these terms go to support@yumira.example.
this policy explains what data yumira collects, why, how long we keep it and what your rights are. we keep it short on purpose. if something is unclear, ask us.
1. what we collect
account data. your username, email address, a salted hash of your password (never the password itself), your uid and the date the account was created.
subscription and payment data. the plan you bought, the amount, the payment method, the payment reference and the dates. card numbers, wallet keys and similar details are handled by the payment provider and never reach us.
loader and device data. when the loader signs in it sends your username, a hardware identifier derived from your machine, the loader version, your windows version and the time of the sign in. our servers also record the ip address of every website and loader request.
support data. the messages you send us and the details you include in them.
we do not collect chat logs, screenshots, files, browsing history or anything from your game account beyond what is listed above.
2. why we collect it
- to run the service: sign you in, deliver the loader, track your subscription time.
- to bind subscriptions to one machine and to detect account sharing and fraud.
- to keep the service secure, for example by rate limiting and blocking abusive addresses.
- to answer support requests.
- to meet legal obligations, such as keeping payment records.
where the gdpr applies, the legal bases are performance of our contract with you, our legitimate interest in securing the service and preventing abuse, and compliance with legal obligations. we do not use your data for advertising and we do not profile you.
3. how long we keep it
- account data: as long as your account exists, then up to 30 days after deletion.
- ip addresses and sign in logs: 90 days.
- hardware identifiers: while bound to your account, and for 90 days after a reset to detect abuse.
- payment records: as long as the law requires, typically up to 10 years.
- support messages: 12 months after the conversation ends.
4. who we share it with
we do not sell your data and we do not share it with advertisers. we use a small number of service providers who process data on our behalf and under our instructions: a hosting and content delivery provider, a database provider, an email delivery provider and the payment providers you choose at checkout. we may disclose data when the law requires it or to protect the service and its users from fraud or abuse.
5. how we protect it
all traffic is encrypted in transit. passwords are stored only as salted hashes. access to production data is limited to the people who run the service. no system is perfectly secure, so if we learn of a breach that affects you we will tell you without undue delay.
6. cookies
the website uses one session cookie to keep you signed in. it contains no tracking information. there are no advertising or analytics cookies.
7. your rights
you can ask us to show you the data we hold about you, correct it, delete it, export it or stop processing it. you can change your email and password yourself on the settings page. to exercise any other right, email us with the subject "privacy". we answer within 30 days. if you live in the eu or the uk you can also complain to your local data protection authority.
8. children
the service is not for anyone under 18. we do not knowingly collect data from children. if you believe a child has created an account, tell us and we will delete it.
9. changes
we may update this policy. the date at the top shows the current version. material changes are announced on this site.
10. contact
subscription time is a digital product that is delivered instantly and starts running the moment your payment is confirmed. because of that, refunds are limited to the cases below.
1. when we refund
- it does not work for you. if the loader does not start or the software does not run on your system, and support cannot fix it within 72 hours of your first report, we refund the unused part of the time you bought.
- duplicate payment. if the same purchase was charged twice, we refund the duplicate in full.
- wrong plan by our mistake. if we credited a different plan than the one you paid for, we correct it or refund the difference.
2. when we do not refund
- you changed your mind, stopped playing or no longer want the software.
- the loader was offline for maintenance or after a game update. lost time beyond 24 hours in a row is added to your subscription instead.
- your account was ended for breaking the terms of service, including account sharing and chargebacks.
- restrictions or bans applied by third parties, including the game or its platform.
- you bought time by mistake for a machine that cannot run the software although the requirements are listed in the faq.
3. how to ask
email support@yumira.example within 7 days of the payment with your uid, the payment reference and a short description. we reply within 48 hours.
4. how you get the money back
approved refunds go back the way you paid. card and paypal refunds take 5 to 10 business days to show up depending on your bank. crypto refunds are sent in the same asset to an address you give us, minus the network fee.
5. chargebacks
please talk to us before opening a dispute with your bank or payment provider. a chargeback on a valid purchase ends the account and any remaining subscription time, and the disputed amount plus fees must be settled before the account can be reopened.